Spinsville Payments Questions

Why Do I Have To Send In Documents?

Spinsville.com guarantees players a safe environment and the highest levels of security. That requires multiple fronts and exceptional scrutiny, and as a result, we ask every real money player to verify his/her identity. The reason why we conduct these checks is to protect players. The good part is that you will be asked to provide this documentation only one time, and once you verify your ID, the process is done!

Keep in mind that the ID verification process is not mandatory before your first interaction or withdrawal with Spinsville, but it will be required at a certain point thereafter. If you have any further questions about this process, feel free to contact one of our friendly Support Agents who are more than happy to guide you through to avoid any potential delays when you want to withdraw your winnings!

What documents should I send?

The ID verification process requires players to proof their identity, address and in some circumstances, proof of payment method.

To verify your ID, you can send via email a single copy of the following documents (Just one document per submission):

  • Valid signed passport or UK or European driving license.
  • Full old-style driving license (it must be in good condition and all the information should be legible).
  • Any national Identity card that includes a photography.
  • EEA identity card
  • Photographic registration cards for self-employed individuals in the construction industry -CIS4
  • Firearms or shotgun certificate.

Personal ID cards such as 'CitizenCard' or 'ValidateUK' are not issued by the government and therefore are not considered as valid ID's.

To verify your address, you can send via email a single copy of the following documents (Just one document per submission):

  • Phone bill – mobile or landline.
  • Bank or credit card statement.
  • Car/home insurance policy document.
  • Inland Revenue statement/official letter.
  • Benefit/Social security letter.

Keep in mind that documents MUST have your name printed, and they must include address, date of issue and the full letter head so we can confirm where the letter came from. This must be dated within a 3 month period.

To verify your payment methods, you can send via email a single copy of the following documents (Just one document per submission):

  • Copies of front and back of your Credit/Debit card. The copies should be clear and they must show the FIRST 6 and LAST 4 digits of the card, name and expiration date.
  • Bank Statement – showing your account details, name and transaction to Spinsville.
  • Skrill/Neteller – a screenshot of your account landing page, this needs to include your name, account ID and e-mail address

How do I provide Spinsville with this documentation?

You can take a clear picture of the required documents using a smartphone or digital camera and send them via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have any questions, concerns or simply want personal assistance, feel free to contact one of our agents via LiveChat.

Why didn't my deposit work?

There are multiple reasons why your credit card deposit is getting declined. One of the most common issues is the browser configuration, which means that something in your web browser causing Spinsville to load incorrectly. The solution for this issue is simple, and all you have to do is to delete your temporary Internet files (cache) and cookies. Here's a quick guide on how to do that:

Mozilla Firefox:

  • Choose Tools.
  • Select options.
  • Check under the tab called Privacy.
  • Choose Remove individual cookies.

Internet Explorer:

  • Choose Tools.
  • Select Internet Options.
  • Check under the tab General.
  • Press delete and then delete all cookies.

Google Chrome:

  • Click Chrome menu on the browser toolbar.
  • Select Tools.
  • Select Clear browsing data.
  • Use checkboxes to select 'Cookies and other site and plug-in data' and 'Cached images and files'.
  • Click 'Clear browsing data'.


  • Open Safari if it is not already open.
  • Choose Safari Preferences, and then click Privacy.
  • Click Details.
  • Select one or more website that stores cookies, and then click Remove or Remove All.
  • When you finish removing websites, click 'Done'.

On your iPhone:

  • From the Home screen, choose Settings Safari.
  • Tap Clear Cookies.

iPhone iOS 9 or iOS 8.

  • Launch Settings app on your iPhone.
  • Scroll down and tap on Safari.
  • Tap on Clear History and Website Data.
  • Confirm it by tapping on Clear History and Website Data from the bottom.

On your Android:

  • Launch your browser.
  • Press the Menu key, then press More.
  • Press Settings.
  • Scroll down to the Privacy Settings section.
  • Press Clear All Cookie Data.
  • Press OK.
  • If you have cleared your cache and cookies yet you can still not successfully deposit into your account, it may be a problem related to the payment method you are using.

My Credit or Debit Card Was declined... What should I do?

The first thing you have check is how much you have available in your card. So make sure to check your account balance and if you have sufficient funds available before trying again.

Your card may have been blocked.

Due to security reasons, some banks may put a temporary block on your card as a security precaution. The reason behind that is that banks or credit card companies may require card holders to contact them before you make an online transaction or purchase. Please feel free to contact your bank and inform them that you are looking to use your card online and try again.

Your card is already registered with another account.

If you have previously used or registered your card with one of our accounts, our systems will prevent you from registering the same info twice. If that's the case, you should contact our customer support and they will fix this situation for you. Please note that real money players can only have one account registered with Spinsville.

My E-Wallet isn't working. What might be causing the issue?

Same as credit card transactions, there are some common issues that may be preventing processors from capturing the correct information. In this case, the most common cause is a change in the secure ID. Sometimes this information changes without your knowledge and this therefore prevents you from making deposits. All you have to do is to access your profile and remove the card you are experiencing problems with from your list of 'saved cards'. Start the regular process via your e-wallet to pay by card and your payment should be successful. If that does not work, you can contact our customer support and they will guide you through the whole process.

Some transfers may take a bit longer than others. Depending on the location and security procedures, some transfers have a slight delay, which means that your money might take longer to hit your Spinsville account. If you have a bank confirmation that the amount has been debited, please allow up to 30 minutes for it to reflect in your account balance.

If the transfer is taking too long, then please contact us for additional advice. Keep in mind that agents need you to provide some information for further assistance. The info required includes the operating system and the web browser you are using.

Also make sure that you are using the latest version of Adobe Flash player. If you are still experiencing problems please don't hesitate to contact one of our support agents and they will guide you through the process.

How long does it take to get my money after a withdrawal?

We always work hard to make sure you get your money in the quickest and most expedite form possible. Our agents work 24/7 to guarantee players a fast and hassle free service, but sometimes the waiting times are solely dependent on the bank or financial institution you are using. The regular waiting period for a payment to hit your account is 24-48 hours after your withdraw is requested, although, some payments may take 3 to 5 business days.

Is there a charge for transferring money to Spinsville?

We do not charge any additional fees or extra charges on deposits. Players are entitled to one free payout every month (€500 min). Additional withdrawals requested in the same month will carry additional fees according to our terms and conditions.

Spinsville Bonuses

What type of bonuses can I get at Spinsville?

We have a large variety of bonuses and promotions at Spinsville. You'll be able to take advantage of Deposit bonuses which are awarded after you've added funds to your account and can only be withdrawn after completing the stipulated rollover requirement. We also have promotions and tournaments where you might not need to deposit to participate or take advantage of them.

For all details related to our bonuses, promotions and tournaments go ahead and check out our bonus and promo page to find out more.

Spinsville Casino

How do I play at Spinsville?

It's simple. Just visit Spinsville.com, create your account, make your initial deposit get your awesome sign up bonus and start playing!

Can I play at Spinsville on my Mobile Device?

Absolutly! Simply open any of your mobile's browsers, type in www.spinsville.com and get ready to start winning BIG and having loads of FUN and EXCITEMENT!

Which mobile device do I have to use so I can play at Spinsville?

You'll be able to enjoy the Spinsville experience from your Iphone, Ipad and Android devices.

Does Spinsville offer bonuses or promotions?

We sure do! As soon as you open your account you'll be able to get your hands on some amazing bonuses and promotions. Make sure to check out our Bonus and Promotion page.

Spinsville Games

Where do I find rules and instructions for your games?

You'll be able to find the rules and instructions for the games in our 'How to Play' section or you'll also be able to view them when you are playing each game.

What is a Multiplayer table?

These tables offer the option to play with other of our members on the same table.

Will I be able to chat with other players on the Multiplayer tables?

Of course you will. And you'll even be able to chat with our dealers on the Live tables.

What happens if one of my games freezes while I'm in the middle of a round; is my money safe?

Yes, your money is always safe at Spinsville. Our software makes sure that you'll never lose a bet if the game freezes while you're playing. Games rarely do freeze, but if it does happen, simply follow these easy steps that will having you spinning again in no time.

  • Get a screen shot of the game that froze if possible.
  • Write down the time and date when this happened.
  • Write down any other detail that you believe will be helpful in order to resolve your issue.
  • Once you've made sure to cover these steps, go ahead and refresh the page.
  • If that didn't resolve your issue, you could also try clearing your cookies and cache from your computer or mobile devices browser.
  • And if all this fails to resolve your issue the go ahead and contact one of our amazing customer service agents either via Live Chat or by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) and they'll be more than glad to assist you.

100% Player Protection Guaranteed at Spinsville

How does Spinsville protect my Privacy?

We guarantee your privacy and ensure that it remains 100% secure thanks to our strong security measures that include, but are not limited to, Firewalls and SSL encryption.

What are Random Number Generators (RNG's) and how do they give me protection?

Random Number Generators are basically computer programs that are built to using scientific and mathematical algorithms which produce a random result. RNG's produce the outcome for every card deal, roulette spin or roll of the dice on a craps table in a random fashion, where results are impossible to be predicted guaranteeing they will be completely random and cannot be manipulated. Basically this means you'll always get fair results.

How does Spinsville make sure their online casino games are 100% fair?

We only provide our players with certified and approved online casino game software's that use random number generators and third party auditors to guarantee all fairness thus meeting standard fairness regulations.

How does Spinsville make sure their Live casino games are 100% fair?

Our live dealers are highly skilled and professional, plus our system logs absolutely every hand or round played so if there is a discrepancy we can go back and check the video and logs to make sure that everything is being handled correctly.

Spinsville FAQ's Technical Questions.

Can I play at Spinsville on my Mobile Device?

Of course you can, simply open any of your mobile's browsers, type in www.spinsville.com and get ready to start winning BIG and having loads of FUN and EXCITEMENT!

Which mobile device do I have to use so I can play at Spinsville?

You'll be able to enjoy the Spinsville experience from your Iphone, Ipad and Android devices.